Anonymous
map-marker Cleveland, Tennessee

Dissatisfied with product

These were what I was looking for (glass, securelids) however the lids bite the big one. Have already have 3 lids snap tabs break off. They are horrible can't use a container without a lid. DON'T RECOMMEND AT ALL!
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User's recommendation: Don't buy

Brittany H Jlt

Customer service

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My friend recently recommended the customer service number for getting my faulty lids replaced. She was able to handle everything over the phone, which is my preference. But when I called it suggests online and then hangs up. I do not have all the details so Id really like to speak to a representative.
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Anonymous
map-marker Hampshire, Illinois

Good company

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Snapware - Good company
Snapware - Good company - Image 2
Snapware - Good company - Image 3
Need a new plastic lid for my snap ware set its crack got a new set dec2022 lid I need is 8903. Was cover s by hand
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User's recommendation: Stand behind there product

Carla A Cpd

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Verified Buyer
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Verified Reviewer

You have not resolved my issue so no review…have not used product yet.

Snapware - You have not resolved my issue so no review…have not used product yet.
Snapware - You have not resolved my issue so no review…have not used product yet. - Image 2
Purchased 18 piece set at Costco & 1 of the 946 ml/4 cup is flawed. The lid on one side will not snap closed.
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Cons:
  • Lid or lids

Preferred solution: Full refund

Lynn K Epl

Broken lid

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Snapware - Broken lid
I have sent several messages about my broken round lid the clasp broke off. Adrian villa and Roselyn helped me out with my Snapware melting in the dishwasher
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Loss:
$13
Pros:
  • It melts in the dishwasher and melted the lid clasp broke off

Preferred solution: Replacement

Anonymous
map-marker Melrose Park, Illinois

I want more Snapware canisters

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I was told the plastic canisters I wanted to reorder have been discontinued. I really liked the tall ones with the white snap lids! They are perfect for a bag of flour, suger or a batch of cookies.
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Alysson F

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Verified Reviewer

No response on 2 emails re: replacing covers

Tried to purchase replacement covers for snapware containers. There is no place on the site to purchase, but it says they are covered by a warranty. I have sent 2 messages through their website, with no response to either. I have not found another way to contact them until pissed consumer. I called & have to call back because the offices are only open 9AM-4PM, M-F.
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Pros:
  • Versitle containers
  • Quality items
Cons:
  • Terrible customer service
  • No way to replace parts

User's recommendation: TBD

Dora S Zlw

I haven’t had any one to Address the issue

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Please let me what I can do with this issue? This is the first time Ive had a Response from the company, Please let me know what I am supposed to do? Dora S.
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Pros:
  • I liked the concept
Cons:
  • Lids not working properly
Dora S Zlw
map-marker Jacksonville, Florida

A problem with the lids staying closed

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I love the concept but I would love them to work correctly. I would love it if they come in a little bigger sizes as well with the lids that would be amazing I love theyre at Costco and when theyre on sale thank you Dora S.
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User's recommendation: I love the idea if not having to wrap/ and being able to see what’s in the container

Carla A Cpd

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Verified Reviewer
| map-marker Sickte, Lower Saxony

Issue not resolved

Resolve issue before asking for review, lid does not snap why didnt the details already provided display here. Rekeying is not th3 way to go.
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Loss:
$20
Cons:
  • Lids

Preferred solution: Full refund

User's recommendation: No…this website for customer service is poor

steve l Txh

Let people know my experience

Ive used the snap lids for over a year. The larger bowl lids were replaced once. The replacements lasted 6 months. I use them conservatively, from the fridge to the microwave. I open one or two sides to vent the liquid while microwaving. Of the four lids none now seal. The gaskets are deformed. FYI, they are microwave safe. I WOULD NOT RECOMMEND THESE. The tolerances are too tight for consumer use. At least the glass bowls are good! Ive replaced the lids with silicone stretch ones.
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Pros:
  • Bowls
Cons:
  • Snap tops fail

User's recommendation: I would not recommend buying these.

Ruth H Qyi

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Verified Reviewer
| map-marker Sioux Falls, South Dakota

Replacement of 2 8.5 cup They do not seal

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They never did seal but no problem with the rest of the set. Thanks again for the replacements coming.
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Pros:
  • Great idea love them when they work

Preferred solution: Full refund

User's recommendation: Buy snap wear. You will use them every day

Pete T Eqg
map-marker Columbus, Ohio

Bad lids

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As I said, the lids won't seal properly. To make it even worse is the fact that they make you jump through hoops to give them a review
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Loss:
$16
Cons:
  • Lids dont hold up
  • Lid or lids

Preferred solution: Let the company propose a solution

User's recommendation: Stay away from their products

Pete T Eqg
map-marker Blacklick, Ohio

The lids are bad. Won't seal

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Went from the freezer to the microwave, now the lids don't seal. They are loose and not airtight. No good
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Loss:
$16
Pros:
  • Great idea love them when they work
Cons:
  • Lids

Preferred solution: Let the company propose a solution

User's recommendation: Don't buy it

Juanita M Zaj

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Verified Reviewer
| map-marker Knoxville, Tennessee

Quality of products

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Snapware - Quality of products
Snapware - Quality of products - Image 2
These bowls are suppose to microwaveable and when I use this one bowl it just melted *** through it. I bought a whole set of these and I use my other ones in the microwave all the time so I dont know why this one melted. I was trying to contact the company to see if they will replace them if not ok I will not buy this brand no more.
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Shiquita Pnv

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Verified Reviewer
| map-marker San Carlos, California

Leaking

Your customer service is great. A n extremely polite woman helped me. I am a senior so sometimes I have problems understanding the person on the phone. Love your products. Thankyou
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Pros:
  • Excellent storage container

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